gajbee Privacy Policy

This Privacy Policy describes how gajbee ("we", "us", or "our") collects, uses, stores, and discloses personal information obtained from players and visitors ("you" or "User") who access or use the gajbee platform at gajbee.app (the "Platform").

By registering an account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the Platform immediately.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and gajbee.

gajbee collects personal data from you in two ways: information you provide directly, and information collected automatically when you use the Platform. The categories of data we collect include:

We do not knowingly collect or process sensitive personal data such as biometric identifiers, health information, political opinions, or religious beliefs. If you believe we have inadvertently collected such data, please contact us immediately so we can take corrective action.

gajbee uses your personal data only for legitimate, defined purposes. We will never use your data in a manner that is incompatible with the purposes described below.

We use your identity and contact data to create and maintain your gajbee account, verify your eligibility (including the 21+ age requirement), authenticate your sessions, and send transactional communications such as deposit confirmations and withdrawal notifications.

Financial data is used solely to process your deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or connected bank account). We do not retain full payment credentials on our own servers; these are transmitted directly to the respective payment provider over an encrypted connection.

We are obligated to verify the identity of all players and to detect, investigate, and prevent fraud, money laundering, and other prohibited activities. This may involve checking information provided by you against third-party identity verification services. Records generated during this process are retained for the period required by applicable regulations.

Account and usage data are analysed to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, gajbee may proactively reach out to the player with information about our responsible gaming tools, including deposit limits, session timers, and self-exclusion. Full details of these tools are available on our Responsible Gaming page.

Communications data is used by our support team to respond to your queries, resolve disputes, and improve the quality of our service. Support interactions may be logged and retained for training and quality assurance purposes for up to 24 months.

Technical and usage data are processed in aggregated, anonymised form to understand how players interact with the Platform, identify areas for improvement, test new features, and optimise performance. No individual player is identifiable from these aggregated analytics reports.

Where you have given explicit consent to receive marketing messages, we may send you promotional offers, bonus alerts, and event notifications relevant to your interests (for example, BPL or IPL betting promotions, Eid bonus offers, or new game launches). You may withdraw your consent to marketing communications at any time by contacting support at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

gajbee processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted at registration, including operating your account and processing transactions.
• Legal obligation: Processing required to comply with applicable laws, including identity verification, anti-money laundering obligations, and record-keeping requirements.
• Legitimate interests: Processing carried out for the legitimate operational interests of gajbee, such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — in particular for optional marketing communications. You may withdraw consent at any time without affecting prior processing.

gajbee does not sell, rent, or trade your personal information. We may share your data with carefully selected third parties only in the following circumstances:

We share necessary transaction data with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely for the purpose of processing your deposits and withdrawals. Each payment provider operates under its own privacy policy and is independently responsible for the security of data it processes.

To comply with our know-your-customer obligations, we may pass identity and document data to third-party verification service providers. These providers are contractually obligated to process your data only for verification purposes and to maintain appropriate data security standards.

Some games available on gajbee are supplied by third-party software studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session and gameplay data necessary to deliver the game experience. They do not receive your full personal profile and are bound by data processing agreements with gajbee.

We may disclose personal data to regulators, law enforcement agencies, or courts where required to do so by applicable law, court order, or other legal process. Where legally permissible, we will notify you of such a disclosure.

In the event of a merger, acquisition, restructuring, or sale of all or part of gajbee's business, your personal data may be transferred to the acquiring entity as part of the transaction. We will provide notice of any such transfer and the privacy policy that will govern your data going forward.

gajbee uses cookies and similar tracking technologies to operate the Platform effectively. A cookie is a small text file stored on your device when you visit a website.

These cookies are strictly necessary for the Platform to function. They manage your login session, maintain your account state across page navigations, and protect against cross-site request forgery attacks. You cannot opt out of essential cookies without also disabling core Platform functionality.

We use anonymised, first-party analytics cookies to understand aggregate usage patterns — such as which pages are visited most frequently and how long sessions typically last. Individual users are not identifiable from analytics data. No third-party advertising network cookies are placed by gajbee.

You can control cookie behaviour through your browser settings. Most browsers allow you to view, delete, and block cookies from specific websites. Please note that blocking essential cookies will prevent you from logging in to your gajbee account. Detailed instructions for managing cookies are available in your browser's help documentation.

gajbee retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable laws and regulations. Our general retention periods are as follows:

• Account and transaction data: Retained for the lifetime of your account and for a minimum of 5 years following account closure, to satisfy financial record-keeping and anti-money laundering obligations.
• Identity verification documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Support communications: Retained for up to 24 months from the date of the interaction, unless subject to ongoing disputes or legal proceedings.
• Marketing preferences and consent records: Retained until you withdraw consent and for a reasonable period thereafter to evidence the historical existence of consent.
• Technical and usage logs: Retained in anonymised form for up to 12 months for analytics purposes.

When personal data is no longer required for any legitimate purpose, it is securely deleted or irreversibly anonymised.

gajbee implements technical and organisational security measures appropriate to the risk level of the personal data we process. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for stored personal data, including account credentials and financial records.
• Passwords are stored using a one-way cryptographic hashing algorithm. We cannot and do not view your plain-text password.
• Access to personal data is restricted on a strictly need-to-know basis. Staff with access to player data undergo background checks and are bound by confidentiality obligations.
• Regular internal security reviews and vulnerability assessments of Platform infrastructure.
• Incident response procedures to detect, report, and remediate any suspected data breach promptly.

Despite these measures, no online platform can guarantee complete security against all threats. You play an important role in keeping your account secure by choosing a strong password, not sharing your credentials with others, and logging out when using shared devices. If you suspect unauthorised access to your account, please contact us immediately at [email protected].

As a player on the gajbee Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a clear description of your request. We aim to respond within 30 days.

• Right of access: You may request a copy of all personal data we hold about you, together with information about how it is used and with whom it is shared.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you may ask us to correct it. You may also update basic profile information directly within your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, or where you have withdrawn consent. Note that we may be required to retain certain data to comply with legal obligations, which may limit our ability to fully honour deletion requests.
• Right to restrict processing: In certain circumstances (for example, where you contest the accuracy of data we hold), you may ask us to restrict processing while the matter is resolved.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to us, for the purpose of transferring it to another service provider.
• Right to object: You may object to processing of your personal data carried out on the basis of our legitimate interests, including profiling for responsible gaming monitoring. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to withdraw consent: Where processing is based on consent (in particular, marketing communications), you may withdraw that consent at any time without penalty.

The gajbee Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that a registered account belongs to a person under 21, we will immediately suspend that account, void any associated transactions or winnings, and securely delete the personal data collected.

If you are a parent or guardian and believe that your child has registered an account on gajbee, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

The Platform may contain references to third-party payment providers (bKash, Nagad, Rocket, Upay) and game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). When you interact with services operated by these third parties, you do so subject to their own privacy policies and terms of use. gajbee has no control over and accepts no responsibility for the privacy practices of third-party services.

We encourage you to review the privacy policy of any third-party service you access through or in connection with your gajbee account.

gajbee reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify you via the email address registered on your account or via an in-platform notification.

We encourage you to review this Privacy Policy periodically. Your continued use of the Platform following the posting of an updated Privacy Policy constitutes your acceptance of those changes. If you do not agree with any change, you should cease using the Platform and may request account closure as described in our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gajbee handles your personal data, please contact our support team using the details below. We treat all privacy enquiries as high priority and aim to respond within 5 business days (Bangladesh Standard Time, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Availability: 24 hours a day, 7 days a week, including all Bangladesh public holidays
• Response time target: Within 5 business days for privacy-related requests; within 30 days for formal data subject rights requests
• Subject line guidance: Please use "Privacy Request" as your email subject to ensure your message is routed to the correct team promptly